Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, If the machine has not been filled with ink and is returned within a week in its original packaging, it can be returned.
If ink has been added and still insist to return the printer , Customer must clean the printer and drain the ink,use a moisturizer to fill 2 nozzles.
Important Notice:
No proper pictures for clean and moisturizer ,and proper packaging, No refund!
To start a return, you can contact us at sales02@chinacnczone.com. Please note that returns will need to be sent to the following address: 1-17 Sai Lau Kok Road, FLAT/RM NO.3 13F, Tsuen Wan, N.T., HongKong SAR
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales02@chinacnczone.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
30 day return will not apply if machine is extremely damaged due to neglect
For example , If Print head scratch film paper or working table , The nozzle photos must be provided before return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your payment（Total amount will deduct 6% commission of payment transfer,instead of full refund） method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales02@chinacnczone.com.